Frequently Asked Questions
Everything you need to know about your next adventure with Biket Hillcrest.
What is the standard shipping time for bikes and heavy equipment?
Standard shipping for bicycles and large equipment typically takes 5-7 business days. All bikes are professionally packed to ensure they arrive in race-ready condition.
Do your bicycles come fully assembled?
To ensure safe transit, bikes are shipped 85% assembled. You will need to install the handlebars, front wheel, and pedals. We include a basic tool kit and a step-by-step assembly guide with every order.
What is your return policy for sports apparel and gear?
We offer a 30-day return policy for all unworn apparel and unused gear. Items must be in their original packaging with tags attached to qualify for a full refund.
Do you offer professional bike fitting services?
Yes, we offer virtual fitting consultations to help you choose the right frame size. For local customers, we provide in-person professional fitting at our Hillcrest flagship location.
Are the products covered by a manufacturer warranty?
Absolutely. All new bicycles sold through Biket Hillcrest carry a full manufacturer's warranty against defects, plus our own 1-year limited service guarantee.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for high-performance equipment purchases.